A wicker basket filled with orange roses, green leaves, and red berries sits on a table in a festive, decorated room with a pink tufted sofa and a Christmas tree.

General

What are your hours of operation?

We are open in our Yonkers location 7 days a week; Monday - Saturday, 9am to 6pm and Sundays, 9am - 3pm. Our White Plains location is open 6 days a week; Monday - Friday, 9am to 6pm and Saturdays 10am - 5pm.

Orders can be placed on our website 24/7 and are handled personally by our office staff, based in our Yonkers location.

Is the information I provide during the checkout process kept private?

Of course!

All information is held in strict confidence - NEVER traded, rented, or sold to outside companies. We only use your information to better personalize your experience and offer the highest level of customer service.

If you wish your gift to remain anonymous, please make note in the special instructions during checkout. 

How will I know if my order has been received?

Once you complete your order, you will receive an email with a confirmation number. After your order has been processed by customer service, you will receive a second email with your order number.

After your order has been delivered, you will receive a third email with a mapped location of where the signature was taken, as well as an image of the signature. 

Please review all of your correspondence carefully to ensure all information we are working with is correct. 

What happens to my order when the delivery is attempted and the recipient is not at home?

If your recipient is not home when their delivery is attempted, our driver will use the phone number you provided to call them to find out if it can be left at the door or an alternative location - all dependent on weather, of course.

If your recipient does not answer, our driver will leave them a message letting them know that a delivery has been attempted and they can call our shop to schedule re-delivery at their convenience. A door tag with all information will also be left in case they miss the message. 

With an incomplete delivery, we will also contact you and let you know the measures we have taken and also request your permission to leave it at the door if the environment is appropriate. 

Can I request a specific time for the delivery of my arrangement?

We offer an express delivery service which can be seen during checkout. 

Once you have chosen your delivery date, you will be offered a range of times with corresponding prices. This ensures your gift will be delivered by the time specified. 

If you would like to suggest a time without incurring cost, please use the Special Instruction field while checking out. We will do our best to honor your request, but cannot guarantee. 

Is there any special information needed to deliver an arrangement to a hospital?

If your recipient is a patient in a hospital, please include their full name, room number, and ward. 

Your arrangement will be delivered to the front desk or nurse's station dependent on the hospital's security policy. 

If your recipient is an employee, please let us know that they work there and which department they can be found. 

How will I know if my arrangement has been successfully delivered?

Once your order has been successfully delivered, you will received an email showing a mapped location of the delivery destination along with an image of the accepting signature. 

In the event on an incomplete delivery, you will be contacted and made aware of all attempts made. 

Please note that during prime seasons, such as Valentine's Day, Mother's Day, and Christmas, your confirmation may not arrive until the end of the day, but we are always available to investigate any inquiries you may have.

Do you deliver on Sundays?

We absolutely deliver on Sundays.

Please call in advance to place your order.

How far in advance can I order an arrangement for delivery?

We are happy to accept any request with as much advance as you would like to give us. Most orders are commonly placed within 2 to 14 days from the delivery date due to the fact that our catalogue is constantly changing based on season and inventory.

What happens if I provide an incorrect delivery address?

If you find you have provided incorrect information, please call us at 914-237-2511 as soon as possible to let us know. 

In the event that your delivery has been attempted to the wrong address, a $10 re-delivery fee will be applied.

Can I cancel my order?

All orders are processed as soon as they are received and all arrangements are custom designed within a day of delivery. 

You may cancel your order for a full refund up until the day before your scheduled delivery. Any orders cancelled within 24 hours of scheduled delivery are subject to restocking fees. 

Refund / Replacement Policy

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of five days. We ask that you notify us of any issues within 24 hours so we can fix the problem right away.

Flowers:
Please report any issues within five days of receipt. We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still unsatisfied with the product, we will happily pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.

Plants:
Please report any issues within ten days of receipt. We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still unsatisfied, we will gladly pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.

Gift Baskets:
Please report any issues within 24 hours of receipt. We will gladly send a new gift basket to your recipient and pick up the unsatisfactory product. If you are still not satisfied, we will pick up the gift and issue a refund of your purchase price once it is returned to the shop. Gift baskets must be returned in the same state as received, with all products intact and in the same container or basket.

• Refunds will be processed within one business day after the product is returned to the shop. 
 • Refunds will not apply if a replacement product was supplied and accepted.
 • Blossom Flower Shops must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement. 

Blossom Flower Shops appreciates your patronage. Please let us know how we can help you.

What happens if my delivery is refused by the recipient?

In the event of a refused delivery, the item will be held for your pickup at the store for 24 hours. Please note that we do not offer refunds for declined orders.

Is tax included in the price of the arrangement?

No. Tax is not included in the price of the arrangement. 

Your total, including tax and delivery, will be calculated in your cart. 

Do you deliver flowers to White Plains?

Yes! We, personally, deliver all over Westchester, NY. We service all areas between Long Island Sounds and the Hudson River, as far north as Greenwich, CT down to the Bronx.

We also have affiliates nationwide and can help you send your gifts anywhere. 

Do you deliver flowers to Yonkers?

Yes! We, personally, deliver all over Westchester, NY. We service all areas between Long Island Sounds and the Hudson River, as far north as Greenwich, CT down to the Bronx.

We also have affiliates nationwide and can help you send your gifts anywhere.