Delivery Questions

How can I check my Delivery Status?

We recommend that you check your email for a delivery confirmation notice. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox. If you have not yet received the email you can call us for an update.

How will I know if my gift/order has been successfully delivered?

All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation in your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.

Can I request a specific time for the delivery of my arrangement?

If you are in our local area you will be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge. 

For sympathy orders, we check with the funeral home, church, etc., and will adjust the delivery time and date according to what is requested by the funeral director.

If you are not in our local area, you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery, though we cannot guarantee exact times. 

For hospital employee deliveries, do I need a specific location?

Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are generally large and have many buildings. Correct information will ensure your gift is delivered in a timely manner.

What happens if the recipient is not at home at the time of delivery?

If the recipient is not at their home when a delivery is attempted we will contact them via the phone number provided and will schedule a time to go back and deliver your order. We want to provide the best service and ensure that the flowers/ product is fresh when the recipient receives it.

What happens if my delivery is refused by the recipient?

If your delivery is refused the item is available to you to pick up in the store for 24 hours. A partial refund will be issued.