We are open in our Yonkers location 7 days a week; Monday - Saturday, 9am to 6pm and Sundays, 9am - 3pm. Our White Plains location is open 6 days a week; Monday - Friday, 9am to 6pm and Saturdays 10am - 5pm.
Orders can be placed on our website 24/7 and are handled personally by our office staff, based in our Yonkers location.
All information is held in strict confidence - NEVER traded, rented, or sold to outside companies. We only use your information to better personalize your experience and offer the highest level of customer service.
If you wish your gift to remain anonymous, please make note in the special instructions during checkout.
Once you complete your order, you will receive an email with a confirmation number. After your order has been processed by customer service, you will receive a second email with your order number.
After your order has been delivered, you will receive a third email with a mapped location of where the signature was taken, as well as an image of the signature.
Please review all of your correspondence carefully to ensure all information we are working with is correct.
If your recipient is not home when their delivery is attempted, our driver will use the phone number you provided to call them to find out if it can be left at the door or an alternative location - all dependent on weather, of course.
If your recipient does not answer, our driver will leave them a message letting them know that a delivery has been attempted and they can call our shop to schedule re-delivery at their convenience. A door tag with all information will also be left in case they miss the message.
With an incomplete delivery, we will also contact you and let you know the measures we have taken and also request your permission to leave it at the door if the environment is appropriate.
We offer an express delivery service which can be seen during checkout.
Once you have chosen your delivery date, you will be offered a range of times with corresponding prices. This ensures your gift will be delivered by the time specified.
If you would like to suggest a time without incurring cost, please use the Special Instruction field while checking out. We will do our best to honor your request, but cannot guarantee.
If your recipient is a patient in a hospital, please include their full name, room number, and ward.
Your arrangement will be delivered to the front desk or nurse's station dependent on the hospital's security policy.
If your recipient is an employee, please let us know that they work there and which department they can be found.
Once your order has been successfully delivered, you will received an email showing a mapped location of the delivery destination along with an image of the accepting signature.
In the event on an incomplete delivery, you will be contacted and made aware of all attempts made.
Please note that during prime seasons, such as Valentine's Day, Mother's Day, and Christmas, your confirmation may not arrive until the end of the day, but we are always available to investigate any inquiries you may have.
All orders are processed as soon as they are received and all arrangements are custom designed within a day of delivery.
You may cancel your order for a full refund up until the day before your scheduled delivery. Any orders cancelled within 24 hours of scheduled delivery are subject to restocking fees.